Sanico USA provides janitorial and cleaning services for over millions of square feet in hundreds of commercial, industrial and medical buildings throughout the NY Metropolitan and suburban areas.
Quality in our NY janitorial business is a process of continuous improvement. Not just an inspection program, it means supervision and management communicate a standard of cleanliness that the service worker understands and believes in. Quality is the result of good hiring practices, effective training, sufficient supervisory time, feedback to the crew and committed management. Bad cleaning programs are a roller-coaster of improvement and failure, improvement and failure. Good cleaning programs are characterized by an upward trend in quality and customer satisfaction. Here’s part of the formula:
“Quality starts with the janitor”, is the cornerstone of sound management in our business. Screening, training, proper supplies & equipment and an attitude of concern produce the best results when it’s all said and done.
Program design means taking the time to analyze the facility, location, surface types, specifications, customer budget requirements and intended results to develop a cleaning program that works for all of us. Your facilities will be surveyed and then we will estimate a workload to determine the exact labor requirements. This, along with our experience has enabled us to both determine an accurate price and schedule the actual work; area by area, task by task, cleaner by cleaner.
“Inspect what you expect” is the principal that has made successful managers for generation. It’s no less true in the janitorial industry. Driven by the specifications and modified by your unique requirements, inspections keep management in touch, supervision thinking, employees informed & recognized and quality high.
Everyone agrees, supervision is critical to the success of a cleaning program. The person directly in charge of the crew is the person who ultimately delivers the goods. We know that at Sanico USA and that is why we place so much emphasis on recruiting, training and keeping outstanding supervisors.
Training for advancement means greater opportunity. Everyone in our company knows that the way to better compensation is through improved skills and more responsibility. The way to achieve that is through:
Monthly training meetings
Video tape training on scores of topics
The Sanico supervisor and operations manual
Safety department training sessions
The advice of their management team
We recognize that trained employees are an asset to our company and our clients. Our experience has demonstrated that effective training produces happier, more productive and confident people who deliver a higher quality product on a more consistent basis. That adds up to some very good reasons for a strong emphasis on training at all organizational levels of our company.